Back to top

How to ensure a positive patient financial experience

July 13, 2021
No votes yet

Summary/Abstract

When it comes to improving the patient experience, providers tend to focus on the front-end experience. Whether it’s enhancing point-of-service interactions or clinical touchpoints in the patient journey, these aspects of patient experience are crucial. But they’re not the only ones impacting net promotor scores (NPS) and HCAHPS results.